Hi Mr Corbin
I hope you’re well and safe back home.
I’m very happy to know that you have received a VIP Private service during your 1st part of the full day tour in Marrakech :
1/ A luxurious V-Class Mercedes for a full day & free extra time ( 2 hours) .
2/ A Certified guide who is an expert tour guide for La Mamounia hotel , where you were staying. He’s still working there and also in many other upscale resorts . I’m not defending him but I have to clarify that he’s also with more than 30 years of excellent reputation on other online platforms and agencies.
3/A Fast access to monuments and lunch in a highly recommended restaurant that you have enjoyed.
4/ You are also very happy with your purchase of a rug ( price: 600 🇺🇸 dollars ) in a rug store suggested by Mustafa and there was no push at all as you had confirmed to mustapha.
5/ You were also very happy with extra time for free with your guide ( till 6p.m ) and the V-Class Mercedes too .
On the other side , as you have mentioned, there was a lot of push from the shopkeepers which made you feel uncomfortable.
I have to clarify that the guide Mustafa was himself unhappy and not comfortable at all . These shops are selected by yourself and not by the guide who knows well through experience that they may push anyone and he had advised you that they don’t care about good reputation and future happy customer.
This had happened only when you had done all your best to avoid any suggestions by your guide Mustafa who you think may win some commissions.
I would like you to understand that you are responsible for any shops you choose and tour guides have no power over the shopkeepers. I wish if you had trusted him to avoid any push.
We do not push any travellers during our pure shopping tours and we do care a lot about making our beloved travellers come back and recommend our company to other people.
Finally, our company is always selecting only reliable professional drivers and tour guides with excellent reputation.
We do care a lot about the happiness of our travellers whatever the cost of the service.
We are always flexible and ready for a full refund to unhappy travellers as we do care a lot about our usual reputation
Thanks .
Kind regards .
Hassan .
Owner of Sara Morocco Private Tours