Hi Mrs Michelle .
I've double checked and realized that the guide who was with you is " MOHAMED". Yesterday , afternoon I had discussed this complaint with Mohamed who confirmed to me that you're not interested in any shopping at all except hand made Moroccan clothes. As you've requested him to show you the stores he knows as an expert guide on shopping. He had confirmed to me that there was no pushing from that famous store where you had selected a velvet hand made kaftan , another hand made short kaftan and an old bag .
You wanted to pay as the guide and the shop owner confirmed to me 30 US Dollars that is exactly 285 Moroccan dirhams.
That price is not even the price of one hand made kaftan . Those kaftans are made from velvet and pure silk .All by hand. You have left without doing any shopping at all which is fine because you and the shop manager had not agreed on the price.
I've called your husband many times yesterday and I've sent to you many messages to discuss this complaint with you but there's no answer from your side. I'm so happy to send you back the total amount of the money you've paid for the tour as I don't like to charge any guest who is not 100 % satisfied about any service provided by my company. Please accept my apologies and get back to me as soon as possible regarding the best way to have your fees back. Please , if you're still here in Marrakech , I can meet you and discuss this with you as I want all my guests to be happy .
Million thanks
Hassan Owner of Marrakech Tour Guide