Hello,
thank you for the recent review. This is used to improve customer service and all aspects of this tour.
The drivers were on time. Our meeting times are 8:00 a.m. and 9:00 a.m. on viator and TripAdvisor. I can see you may have waited from 8:00 a.m. until the leave time. The ship that most people come from, the Pride of America, takes from 8:00 a.m. to 9:15 in the morning to come out and join the group. I'm sorry, but we don't have any control of when people can come out of the ship, that's all up to the ship when they arrive and how they allow people to get off of it. We find that most come out by 8:30 in the morning, of course that's unpredictable. Those that join the group that are not from the ship, wait for the people to get off of the ship. We generally wait till 9:15 and we may wait a little bit longer.
Viator or trip Advisor have two different times to book this tour, 8:00 am and the other is at 9:00Am. Each customer chooses when they would like to come out but we still leave at approximately 9:15 to 9:30. Sorry you had to wait for the other passengers. The vehicles we use has four passenger capacity and the second has seven passengers capacity. We group persons up accordingly. The most important part of this tour is how it was conducted after getting in and going to and from halfway to Hana. Of course the timing of when we leave is important so that we can get back on time for the ship to leave since it only gives us until 4:30 and maybe 5:00 to arrive back so that the ship can leave from 5:30 and on. Sorry that you had to wait, I will work on making sure that all times of pickup are only one time instead of those two that are mentioned. We found that two different times allows more flexibility, which I see may add confusion. Anybody who books will see only one time available at 8:30 in the morning. This tour did leave on time. Leave time will be the same at 9:15 to 9:30 but we would rather leave early if everybody comes to the vehicle on time. Thank you for this review and it will help to synchronize and simplify all future reservations. Hope the rest of your vacation went well with all the different islands that you may have visited after seeing Maui and hope to see you again in the future.
Mahalos