TOUR OPERATOR FEEDBACK: First of all thank you for your visit. Second, we are a small company who offers this tour. The place you were asked to meet is where we operate from and our exact address and GPS coordinates were provided to you on your voucher along with detailed directions when coming to our village by car.
We have had many travelers from Viator and 98% can locate this address easily. If some visitors get turned around, then they typically ask the local inhabitants and are directed
to the house. Given the nature of this tour, we are located in a desert not a city, and our company is operated out of the house where you had parked your car. This is where you were provided with a shower and 2 rooms for your comfort.
I apologize if you felt at any time I was shouting at you. When we spoke over the phone, we had a poor connection and I raised my voice to ensure I was being heard, but this was not meant to be taken in an insulting fashion. When you advised me you could not locate the meeting location, I asked you to inquire at the cafe as I knew they could direct you easily without fighting to be heard over a poor connection.
When you arrived, you wished to discuss this issue further, but I was anxious to get you out on tour so you would not miss the sunset. This was done to ensure your enjoyment of the tour and not meant to cut you off or seem as though I was not listening to you. Although we did make it to see the sunset, you instead stated you would never come back to Morocco again.
Please be aware, there are variations in price depending on the method of booking, but all pricing is very comperable and no one pays "half-price" as indicated in your review.
We have operated for 6 years performing this tour for countless tourists and this is regrettably my first unfavorable review.
We hope you enjoyed the remainder of your tour but it is unfortunate that you did not mention anything about the trip into the desert itself and instead focused on this one negative aspect of your experience. We hope you will give Morocco another chance in the future.