Your review it’s so unfair. You booked the private experience which it’s 2 hours (instead of the 3 hours shared experience). You booked 9:30am, and one day prior to your booking day on a Saturday high season, you asked to change to 12pm. I proceed to offer you 2 options: 12pm private on a 50’ yacht with flybridge, big upgrade for free! Or join the 4pm shared experience. You choose the 12pm yacht private. Your group was late, only 5 people were here out of a group of 12! We took you to start the tour and came back for the rest of your group when they finally arrived. How it’s possible that you did all wrong and you gave us a 1 star review when we did more than we should have done to accommodate you! Hope you understand we try and thrive every day to provide an excellent experience, it’s a lot of work for all of us, and we don’t deserve this review. I invite you to edit it, since it’s harmful for us and we were ready on time, gave you a beautiful yacht upgrade for free and didn’t do nothing wrong.