We are sorry that you were not able to come for your air tour. Unfortunately, you informed us that you would not arrive just one hour prior to your flight tour, and we had already incurred with all costs as our pilot and crew were already waiting for you. Please note that Viator cancelation policies allows customers to reschedule or cancel reservations only up to 24 hours in advance to the booking time. We are a very serious family company operating in aviation more than three years and we have performed over one thousand flight tours with the main goal of providing a great experience to our customers. All our customers receive the voucher with the meeting point location at Miami Executive Airport at 14359 SW 127th St, Miami. And we also have an office at Bay Harbor Islands. I understand you are not happy that you missed your activity, but it was not our fault as we were there waiting for you. I don't know why you indicated in your review that the address on your ticket was fake as you never came for your air tour, and you didn't have an experience to fly with us. Our locations are real, and the FAA-Federal Aviation Administration- has certified our business and aircrafts at the Miami Executive Airport in the departure location informed to all customers. As you can see at Tripadvisor and Viator, Magic Air Tours is a 5-star rated company and we do take our business very seriously with honesty and integrity.