Good morning Mr Alan,
I believe you are talking about VIATOR and not our company.
You texted us on Thursday and informed us about your flight situation and we informed you that cancelations or refunds have to be done directly with VIATOR because since you didn’t ride with us, we didn’t get paid and we can’t provide the refund,
I’m sorry you had this bad experience with them and messages you received are automated since they thought you rode with us.
Our customers satisfaction is our number one priority so we would like to give you that credit for whenever you are in Miami so you can experience a great time on the water with us.
Looking forward to have you with us next time.