Dear customer,
Thank you for sharing your concerns and feedback about the Oktoberfest lunch package. We apologize if it did not meet your expectations. We understand that each guest has their unique preferences, and we strive to provide an authentic Oktoberfest experience for all our visitors.
It's important to reiterate that you purchased a lunch package, which includes 2 liters of traditional Oktoberfest beer, ½ a chicken, a meet-and-greet service, and the efforts to pre-reserve the tables, making them bookable. The lunch package is designed to give you a more relaxed experience, allowing you to enjoy your food and drinks without the crowded party atmosphere often found during the evening sessions.
In Munich, the locals typically enjoy their lunch while having their initial beers before engaging in the evening's festivities. It's possible that our dinner package, which offers a more energetic and social atmosphere, would have been better suited to your preferences.
We are sorry if you found the atmosphere of the lunch package to be lacking. We believe that guests contribute to the overall ambiance in the tent, and we encourage everyone to participate in creating a lively and spirited atmosphere.
If you had spoken with the local hostess who took care of your seating, she would have been happy to address your concerns and possibly guide you to an alternative tent or solution. Communication with our staff allows us to address your needs and ensure that your Oktoberfest experience is as enjoyable as possible.
We greatly appreciate your feedback, as it helps us improve our services and offerings. We hope that, despite these concerns, you were able to enjoy your time at Oktoberfest and that you will consider visiting us again in the future.
Best regards,
Your Oktoberfest Team