Make sure you communicate with your family!
Thank you for your review however we have to STATE that this does not at all reflect what happened on your tour.
The day of your tour was very cold and your daughter was not dressed appropriately which became an issue just before you were to visit Oberammergau as this is primarily outside. Alex mentioned this and your husband said to skip the town but spend more time in Ettal, indoors, as this is where you also visited some 26 years ago, a great compromise as he thought at the time. Also, that particular day there was a lot of traffic and you also said in order to avoid it, to leave earlier which Alex then did. Naturally we try our best to satisfy our guests as this is a once in a lifetime experience for some and they have spend a lot of money and time getting here and it is always a pity when we get a bad review especially when folks do not communicate. We are all about communication which is why we do so well. Hopefully the next person who has issues, reads this and communicates with us so we can fix it there and then and not have to read about it after the fact. Best regards and safe travels.