Thank you for taking the time to write about your experience with Cool Beans Cruises. I’m sorry to learn that you did not enjoy your excursion with us.
Yes, there is a lot going on when you have a group of 20 people out on a sailing excursion, with a stop at the beach. It is no excuse for the staff not to be concerned with your needs but on their defense, they are supervising 20 individuals. Yes, sometimes they get involved in a story with a particular customer, but that is part of their job/human nature..
Regarding the music on the boat, you just need to ask them to turn it up. Some people ask them to turn it up other people ask them to turn it down.
In reference to you sitting on the back of the boat near the ladder, that is not a place that you are allowed to sit. it is against Coast Guard regulations so for the captain explain to you that it’s not allowed he was correct. It is just for the people who are getting off and on the boat for swimming.
Please feel free to call us directly at 239-777-0020 to discuss any additional concerns.