As someone who has worked hard to grow a fun and successful business I don't take lightly someone wrongly and falsely denigrating my business. I'm alway open to constructive criticism, but this is just flat out BS and you know it. You missed the bus-plain and simple. Don't blame us for your mistake.
And we did accommodate you. We could have been done with this at that point. We didn't have to let you ride back with us, but we did. I didn't personally have to coordinate this on a Sunday morning that I should be spending the time with my family, but I did because it was the right thing to do. And now we're paying the price even though we did the right thing.
You were not at the designated pickup spot at 250 5th Ave South at Bob's Steakhouse where we have been picking up for five years. You admitted you were on 4th Ave South. You saw a sign that said Bob's Steakhouse in downtown Nashville and assumed that an advertisement was it. You were not at the designated location. Google it-it'll take you right to the spot where we were sitting for no less than 25 minutes. I'd be happy to take a photo of it. 17 other people made the bus that morning. They followed directions, they were proactive, they were kind.
Also, I'd be happy to share the call log of phone calls with you. You called at 9:21. An entire 21 minutes after the tour started. The bus was well on the way.
There is no bus station. It is a wide, accessible convenient public street. Our high-end Volvo coach bus is certainly identifiable considering it was the only one out there, it is about 50 feet long, and two gentlemen wearing Tennessee Whiskey Tours shirts were walking around talking to folks and checking them in. No you do not need to flag us down; you would know exactly who we are if you were at the right location.
If anything, consider changing your review to a five stars and praising us for going above and beyond to accommodate you when we didn't have to. Don't be quick to blame others for no fault of their own. Maybe consider spreading a little kindness and love right now-the world needs it.