Hope you are doing well and apologise for your discomfort.
We always get tickets on arrival after confirming the names and vouchers from the guest. On 1st of October, it was a long weekend and due to this, there was a long queue at the ticket counter. People were getting tickets in at least 30 min to 45 minutes after putting themself in a long queue.
But Sandy used his personal contact to get the tickets in 10 minutes for which he had to run around. Which you have also mentioned in your review. There were more than 50 thousand people at Taj Mahal on that day. So you can imagine what he has done to get the tickets quickly.
The guide has to come out from Taj Mahal in 3 hours of Time as the Taj Mahal ticket is only valid for 3 hours after getting scanned at the entry gate.
As per the Taj Mahal structure from inside, its all about the interest of travellers whether they love history and art or not. Our guide can tell you about the structure and explain to you the best of the history behind it but he can not change the structure.
Again please accept my apologies for your discomfort and we can assure you that we will always serve the best of our services to our travellers.