Corinne: Thank you for taking the time to leave a review. We are all sorry to hear that you and Albert were disappointed and did not enjoy your Big Easy Aerial Tour. We apologize for the incident with the battery. Similar to an automobile battery, an aircraft battery can also unexpectedly drain. Instead of canceling or delaying your tour, we made the decision to jump start the battery, a completely safe alternative to still provide an enjoyable, on-time service.
As for the temperature, it is summer in Louisiana, it’s hot. We don’t hide the fact that our aircraft are not air conditioned and recommend dressing appropriately for the weather or scheduling earlier or later in the day when the weather is slightly cooler. We do our best to make sure that is stated everywhere you can book a flight. It does cool off a little once you take off, but it’s still summer in Louisiana and it was over 90 degrees out on the day of your tour. Regarding the views, we confirmed that the tour was conducted on our standard route at 1500 ft and included all of the important landmarks and views. Our pilot mentioned your partner appeared to have thoroughly enjoyed the flight and gave our pilot gratuity at the end of the tour.
Thank you,