We were aware of the situation on the day of your tour. You were fully refunded and were offered a free tour for a later time. We did our best to deliver your service on time. We were short in tour guides which was caused by a wave of Omicron variant of Covid-19 in NYC. We apologize for the inconveniences that were caused, but we do not deserve a review with such a headline. We have fully refunded you and never committed any fraud.