Thank you for your review and feedback. We are certainly pleased you found our tour guide excellent. In terms of transportation, it sounds like you may have been more satisfied with one of the several private tours by vehicle we offer, as opposed to the tour by public transit you selected. Tours using private transport are more expensive than tours by public transit, but for some parties, tours by private transport are the better option, especially those tours with small children, frail elderly or mobility impaired individuals. Clearly a tour by public transport involves more walking than a driving tour. This is why on the website from which you ordered your subway / bus tour it states “Travelers should have a moderate physical fitness level.” I wish you would called us before placing your order, so we could ensure you were selecting the tour most appropriate for your group. Thank you, once again.