THIS IS NOT A REVIEW OF THE TOUR but of a mistake I made that I apologized for and take full responsibility for.
As I texted / messaged (through the Viator System) to you, I am sorry. I do not know how someone can get the emotional response from a text / message but again I am truly sorry. My calendar auto – fills information in based on whatever I had put in before for that tour. That is why I ended up believing the tour was at 12:00PM. I know that this is not an excuse. This was a mistake on my end and for that I take full responsibility. I had Viator immediately refund you the price of the tour as the mix up was my fault. I would have much rather done the tour for you than have wasted your time. For that, again, I am sorry.
Although I do not have access to the messages that came through the Viator system at this point, there was an allusion to wanting to be reimbursed for $50 worth of Uber rides. How a client gets to the tour is the clients choice. Even if it is one of the most expensive and very often the most inefficient way to travel around this town. I have had more than my fair share of clients arriving late to a tour because they took an Uber as opposed to using the Subway. But that is what I was referring to when I wrote, and you quoted – “That's out of the realm of my responsibility”.
Again, I am sorry for the mix up and for wasting your time.