We are very sorry to hear that, all our guides have to be kind and polite with our clients, as i always says the client have to feel like a king and have to be treat in this way. Its just impossible to hear that and the guide that you had will have a convocation and a warning.
Its just a shame that you didn't call us to treat that directly and to be refund. We don't like to have bad reviews and all our time work hard for that, as you can see we have a good note, our company is not only one guide but many others and with bad reviews like that we all pay for that.
Anyway thank you and again sorry for this bad experience with this guide.