Dear customer,
We sincerely apologize for the last-minute cancellation of the tour. Due to unforeseen circumstances, we were unable to proceed with the planned tour. However, we have already issued a full refund for your convenience.
If there is anything else we can do to make amends or if you have any further concerns, please feel free to contact us directly. We genuinely hope that you will consider giving us another opportunity in the future, as we would love to have the chance to create a positive experience during your next visit.
Thank you for your understanding and patience.
Warm regards,
Angela