Thank you very much for taking the time to give us your feedback. We are sorry to hear that your experience with Tootbus was not satisfying.
The entire Tootbus team works hard every day to provide you with a quality experience and we do our best to provide our service on time. Unfortunately, the city of Paris is sometimes filled by events such as race which can have an impact on the traffic. This is sometimes unexpected...and unfrotunately beyond our control.
We manage to communicate with our guest regarding any alternative route by sending message, putting informative posters at each stop and on our buses.
Moreover, for the moment, only our Blue route, the Iconic Paris route, is available.
We hope to see you soon on board one of our buses to regain your trust!
Tootbus team in Paris