First of all, I wish to thank you for having taken the time to share your experience, your feedback is important to us.
I am glad that you loved your guide and his fabulous personality, storytelling and incredible kindness.
How do you claim that our guide was "awesome. " and then rate us as giving you a 2-star service? This does not make sense.
We have to confirm that all our tours include skip the line tickets and priority access.
This supposes a well-separated entrance to Versailles and to Giverny.
These dedicated entrances to professionals are supposed to buy the tickets in advance. What we do.
We sometimes meet more crowds, especially at Versailles. Tuesdays and weekends are particularly busy days in Versailles. Sometimes there are also people in the line "skip the line" in Versailles. Would doubling this line have made you a real little Frenchman?
You actually waited 20 minutes to enter the Château de Versailles.
Which was beyond our control and especially the professionalism of your guide.
I hope that you will enjoy the rest of your time in France.
All my best