Dear customer,
Thank you for providing your feedback and bringing this matter to our attention. We sincerely apologize for the experience you had with our driver.
We strive to provide exceptional service, which includes creating a comfortable and friendly atmosphere for our passengers. It is disheartening to hear that our driver's behavior fell short of your expectations.
We take this feedback very seriously, and we will address this issue internally to ensure it does not happen in the future. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding.
Should you decide to give us another opportunity to serve you, we assure you that we will make every effort to provide an experience that meets your expectations. If there is anything else we can do to rectify this situation, please do not hesitate to reach out to us directly.
Thank you for choosing our services, and we hope to have the chance to regain your trust in the future.
Best regards,
Angela