Hello, and thank you for sharing about your experience. Unfortunately on your flight date your pilot had a medical emergency last minute just before our check in time, which is extremely rare and was unexpected, and we cannot apologize enough. We can understand how disappointing and frustrating the cancellation of your tour because of this must have been. This was a completely unexpected circumstance that we did not have control over, and we are so sorry for the impact this had on your special day and trip. If you wish to reschedule in the future, we would be happy to honor a heavily discounted rate for the inconvenience. Feel free to contact us at Info@HotAirExpeditions.com and we would be happy to apply a discount to a future reservation for you. Thank you again for your patience with this unexpected circumstance.