We are sorry to hear that your experience with us did not meet your, or our, expectations. We strive to provide each and every one of our passengers with the most memorable experiences possible, as well as properly prepare all passengers before flight of what to expect.
In an effort to bring some understanding to your concerns, Our COVID-19 practices and procedures are listed on Viator, and follow along with Arizona state guidelines. With all of our shared basket flights, it is standard to have anywhere from 12-16 passengers in each basket, with your group having 14 total passengers. We do also understand that it can be disappointing to not see the full sunset from above but due to FAA regulations we are required to have a certain amount of visible light in order to fly, which is why we land just as the sun is setting, also giving us enough time for our champagne toast after flight!
We hope this provides some clarity on your concerns.