We've tried to contact you several times, but we were unable to connect. On May 9th, 2021, a refund of 20% was authorized by us and processed through Viator. The refund process takes 3-7 business days through Viator. I have called to confirm that this transaction has taken place. If, for some reason, this has not gone to your account, please get in touch with Viator Customer Service. Please feel free to contact me anytime.