Thank you for the time you took to share your experience with us. It´s important to have people feedback about our experiences, as it also gives us the opportunity to clarify a couple of points you have shared.
As we have shared in the previous review, on the platform on which you have reserved your activity with us, we state that, and I quote,"The type of boat used on this activity varies. It can be a Speedboat or a Fiberglass boat. If you would like to know which boat we're using on a specific day, please send us an email."We also, clearly state that the activity is "Not recommended for travelers with back problems", and also "Not recommended for travelers with heart problems or other serious medical conditions."
Secondly, it is important to clarify, is that we operate in the open ocean, and the goal of the first half of this experience is to see whales and dolphins in their natural habitat. We have no control over the animals, as they navigate freely.
The island of Vila Franca do Campo is a Natural reserve, that has a limited capacity of visitors per day. Therefore, we choose to have lunch in a restaurant, so that our guests can have more time to explore the islet.
There is only one boat that is authorized to make the crossing to the islet, and therefore, we have to follow their schedules.
Once again, we thank you for your review, and we hope to receive you in another occasion.