We’re sorry you feel this way, but it might be helpful to put why and how we are “the worst” into context.
For starters, all of the information you need to know about any of our flights is listed on each listing; none of which is false information.
When you book a flight, each listing requires the weight(s) of each passenger be provided and also includes a note that a group cannot exceed a certain weight. This information is important for weight and balance purposes on the airplane to make the flight safe and helps us calculate how much fuel is needed. With your booking, we only received the weight for one passenger which is what we planned for. When you arrived, there was more than one passenger and the total weight was obviously more than what we were provided and more than what we were safely and legally allowed to fly with. To accommodate this, we offered to split your group and take you on two separate flights so that the flights would be under the weight limit to which you declined. We are required by law to follow the weight restrictions for the safety of each flight and we’re not going to compromise safety for convenience.
You’re request for a refund was denied for a couple of reasons: first, the lack of information provided to us by you to help us plan appropriately, and second, you didn’t want to split the flights as offered and requested to cancel the flight. We had already invested time and money in preparing your flights and per the cancellation policy, a cancellation within 24 hours is not valid for a refund, and your cancellation was within 24 hours.
So, again, we are sorry, and if you’d like to come back and take the split flights as originally offered, you’re welcome to do that without any additional charges. Just send us an email and we’ll get that arranged for you.