Good morning from Living Tours,
We are very grateful for your feedback regarding our Wine Tour Douro Valley. We are truly sorry to know that the experience you had did not reach your expectations.
Concerning the first winery, the video that shows a few people stomping the grapes with their feet illustrates a traditional practice of Port Wine making that is still in use at the present time. Currently, it is not possible to show the harvest process in loco and the winemaking process due to not being grape harvest season yet. We invite you to come back to the Douro Region in September to be able to fully see and experience the grape harvest season.
Regarding the second winery, the guided visit offers informative explanations and shows the different stages of Port wine, from vine to bottle. For that purpose, the visit includes the typical vineyards that are also an important aspect of the Douro Valley landscape, and a production area is shown and explained where it can be seen a few big metal containers the are essential for the production of wine. Afterwards, the visit continues to an area with minimum light where wood barrels store the Port Wine to age, and finally, the tasting room is the last stop where three different samples of Port wine are served for your own enjoyment. In both wineries, people are encouraged to ask questions regarding the Port Wine that they seek an answer to. Regardless, we will get in contact with our partners to understand thoroughly the reason for this situation.
The cruise is the perfect way to have a privileged view of the UNESCO World Heritage Site Douro Valley without any obstructions. The breathtaking views allow people to have a feel of the region involving the Douro River.
We are very pleased to hear that you enjoyed the traditional Portuguese lunch served! Even if the tour did not meet your expectations, we still hope you had a good time, nonetheless.
We are very thankful for your informative feedback. It is very important to help us refine our services daily.
Living Tours Team