This review is ridiculous!
You made a reservation for 9:30 am on the 4th of July. At 09:48h send a message asking to reschedule, because the meeting point is far from the hotel. As you should understand, our work is outdoors and we don't always have an internet connection.
If you had any compensation for us, would you call or send us a What'sapp! I would like you to reflect on this assessment.