Dear David,
Thank you so much for your review. We truly value the opinions of our customers and take them very seriously. We would also like to thank you for appreciating the work of our incredible guide, Joana.
Furthermore, we are sorry to hear that you weren't completely satisfied with the experience we provided. As noticeable from other reviews, most of our previous customers have truly enjoyed the tour, and it makes us sad to hear that you did not have the same experience.
We assure you that all of our partner restaurants are amongst the best in the city and provide quality food, and care deeply about their service.
Regarding drinks, yes, they are not included in all the stops. In the Inclusions section you can see that only drinks that are a part of our pre-established menu are included and most of our guests were happy with the quantity of drinks provided. However, we will take this suggestion into consideration, and we thank you for it.
When it comes to miles of walking, we assure you that our route is not even close to 3.5 miles, as this would really be too much for our guests and not comfortable at all. All restaurants are located in the city center and are only a few minutes walk from one to another.
Thank you so much once again for your review, we are truly sorry to hear it didn’t meet your expectations and will take it very seriously. Still, we are grateful that you decided to join our tour, and we really appreciate it.
Kind regards,
The Walking Parrot