Dear Philip T,
Thank you for your review. we are delighted to read you enjoyed your tour with us :) We're however sorry to hear you were disappointed by the sightings.
We are truly blessed by nature and wildlife in Iceland and we are very lucky to be able to observe such incredible creatures all year-long, just a boat ride away!
Of course, since they are free wild animals, there is nothing we can do to guarantee whether or not there will be sightings nor even their quality. In case of no sighting, we however offer a complimentary tour to our passengers.
What our years of experience on the sea taught us is that it is recommended to go free of expectations. Whenever we go out on the sea, we are the whales' guests and not the other way around. At Reykjavík Sailors we try our best to observe the animals from a safe and respectful distance to ensure their freedom of movement. Each visit they pay to us is a beautiful gift we will never get enough of. Unfortunately there is nothing we can (or would want to) do to control them, so if there is a specific specie you dream of observing (which is completely understandable), it's always a good excuse to come back to Iceland ;)
We hope you had a great time in Iceland, and hope to see you again soon!