Thank you for your feedback. We understand that your journey didn't go as planned, and we apologize for the inconvenience you faced.
Regarding the tour rescheduling due to weather conditions, we completely understand the frustration caused by unpredictable Icelandic weather. Safety is our top priority, and sometimes, cancellations or rescheduling are necessary to ensure the safety of our guests.
We regret any inconvenience you experienced during the protest delay, and we apologize if it created discomfort, especially for those with mobility challenges.
We understand your disappointment regarding the Northern Lights not being visible during the tour. The Northern Lights are a natural phenomenon, and their appearance cannot be guaranteed on any given night. We strive to provide the best possible experience based on the conditions at hand.
Regarding the offer for another round valid for 3 years, please understand that this gesture was made in an attempt to provide flexibility for future travel plans, as we genuinely value your business.
We're sorry to hear about your experience with Viator's customer service. We recommend booking excursions directly with local providers when possible, as it can offer more direct communication and support.
We hope that this experience won't deter you from considering Iceland or our services in the future.
All the best