Dear Carol, we are really sad to see only one star from you and would like to have a better explanation from you what was so bad so that we can do better! We always try to go above and beyond for our customers and this is a shock for us! The guide who was with you has her own company and she has 33*5 stars and 1*4 star reviews on Tripadvisor. So we are both shocked to see that you were not pleased!
We are very sorry again and really sad!
We just received the LTG award as best Private Tour Operator of the Year, 2019. So we are very concerned about our customers experience, and would love to hear more from you!
Helga Bára Bartels Jónsdóttir