Dear Pablo_V,
We're sorry to hear that you didn't enjoy your Snaefellsnes Peninsula & Kirkjufell Mountain Full Day Tour. We take our customers' feedback seriously and would like to address your concerns.
Firstly, we'd like to clarify that the change in pick-up time was due to unforeseen circumstances beyond our control, and we apologize for any inconvenience caused. We understand that this impacted your plans for the evening, and we're sorry for the inconvenience this caused.
Regarding the comfort of our vehicle, we're disappointed to hear that you found the van uncomfortable. We'd like to assure you that our bus is a Mercedes Sprinter 2021 year model. On the bus, we have 23 seats, but we limit the number of guests to 19 to provide more comfort and space. We would like to clarify that the last four seats on the bus are intentionally left unoccupied in order to provide our customers with ample space and comfort during their journey. However, we do offer the option for customers to use those seats if they so choose.
We're also surprised to hear that you found our guide lacking in knowledge of Icelandic history and culture. Our guide is a highly professional and educated individual with many years of experience in the tourism industry, and we receive many positive feedbacks from our customers about their knowledge and expertise. We would like to highlight that our guide on this tour is a true professional with extensive knowledge and experience in Icelandic history, culture, and natural wonders. However, we will review their training and ensure that they have the necessary information to provide the best experience possible for our customers.
Regarding the itinerary, we apologize if you felt that there were not enough stops for sightseeing. However, we try to strike a balance between the number of stops and the time spent at each location to ensure that our customers can see as much as possible in one day. We have carefully crafted itineraries based on years of experience and customer feedback to ensure that our guests have the opportunity to see the most beautiful sights on the Snaefellsnes Peninsula, including Kirkjufell Mountain.
Once again, we're sorry that you did not enjoy your experience with us. We strive to provide the best possible service to our customers, and we appreciate your feedback as it helps us improve our services. If you would like to discuss your experience further, please do not hesitate to contact us directly.
Kind regards,
Andrius