Hi,
Thanks for taking the time to share your experience. We are so happy you enjoyed Captain Rogers, he really loves showing people a good time.
We understand that people only have one day in San Francisco and we try and show people everything, without making you feel rushed. The tour you chose was over 9 hours, which combines Muir Woods a lunch break in Sausalito many neighborhoods in San Francisco and Alcatraz. I am sorry to hear that you didn't get enough time on Alcatraz, this is the first time we have heard people not getting enough time to explore the island. We will definitely reach out to Alcatraz and see why your tour was cut short.
Again, thanks for taking the time to share your experience.
Ted