We apologize but you tried to use your Viator receipt to as the food credit. You actual gift card was in your email!
Secondly; the general manager of this location does not even speak English to tell you what the issue is. You buy a Viator program and obtain a receipt. You then are issued a gift card in your email. The manager will not take the Viator receipt. He will only take the gift card.
We had sent an email that had Alcatraz tickets and a IHOP gift card number.
We do our best to tell everyone that you can not use your VIATOR receipt for food. Guests should read the emails we send to understand we send a gift card in another email.