I am very sorry for your frustration
rohit vinda. In many years of work we never had this situation. You were late every single time during the trip from the beginning without any consideration for the other people on the tour. At Muir Woods it is super easy and flat to walk but of course anything could happened. But When you talked to me you never said about anybody falling and other things you are mentioning during your long review. Some people would say that you have a lot of imagination. You mentioned I hung up multiple times how could we have this interesting discussion? When you called me telling me that you can't see the van you mentioned that you were 37min late now you say 20min. Even 20min nobody is waiting 20min when you have other people on the tour. Muir Woods is easy to come back when you miss your van for any reason, that's what I was explaining on the phone, also we told you were to pick up that day or next day your belongings but you didn't come. I am glad you had another bus to take you, you could take a taxi or Uber. Next time you miss your flight because you are 20min late call the company and ask them to come back to pick you up. If they think it is also funny, write the same review with the same imagination.
Stay funny