So sorry we had to cancel your tour and refund you as the min of 3 was not met. We are still understaffed and are in the process of hiring. It’s been brutal for small businesses and so we hope that our customers from Viator can have some empathy and love for us. We are all about GOOD VIBES. Our lil ladies take offense as they do an amazing job in driving these hills in SF. As we have learned over the years - the tour is not for everybody and we can not please everybody. If you seek luxury and comfort than choose a modern vehicle and go private. I will end it with a quote from Ghandi: hatred can not be ceased by hatred. It can only be ceased by love. So on that note, we wish you ease and love.