Maria, after our thorough investigation of your review, we concluded that it is entirely untruthful, and we have proof. We recommend you go back again and read the product information you bought. It is indicated that the duration of the service you purchased was only 45 minutes. On top of that, we provided you with a complimentary 1 hour wait time. You booked your pick-up time for 12:25 pm, and our driver arrived over 10 minutes early, with a welcoming text sent to you at 12:04 pm, which you hadn’t replied to until two h 16m later. Due to you going through more things at the airport, you’ve made our driver wait for you for 4+ hours, according to our text message records. Finally, at precisely 4:30 pm, you had the decency to call and say that you were ready for pick-up. As a reminder, you had only paid for a 45-minute duration, not the entire day. We hope you realize that you weren’t our only customer that day. We’ve waited for you for as long as possible, but we had scheduled other pick-ups. And yes, we did offer you a 25% discount for the way back as a courtesy, but you declined it. All our customers are happy with our services, so we politely ask that you remove your untruthful negative response from our page.