I am deeply sorry that you felt our tour was unsatisfactory. The pandemic has impacted our Nob Hill tour the most. I always explain that the Grace cathedral is closed as well as significant rooms at the Fairmont Hotel. I always discuss this with the clients prior to their visit but you did not provide a phone number to Viator and I was unable to speak to you before the tour. Since the reservation came in the evening before, I could only message your husband asking him to contact me if he had any concerns. I am sorry we did not communicate. before the tour. If I had know about your particular interest in architecture, I could have focused more on that topic. We have given this tour in the last few weeks to happy guests as they have written praiseworthy reviews. I am sorry you we did not meet your expectations. We try to make our tours a pleasurable and unique experience.