Hola Rina,
Thank you for taking the time to share your feedback about your experience at our zipline business. We value all customer opinions, and we apologize if your experience with our management did not meet your expectations. We take these matters seriously and would like to address your concerns.
Firstly, we would like to assure you that our intention is never to engage in any illegal activities or compromise our customers' privacy. We understand your concern about the copies of ID being made, but we would like to clarify that collecting identification documents is a standard procedure in many businesses to ensure the safety and well-being of our customers. These copies are strictly used for identification purposes, when a customer pays with a credit card, it is a standard procedure for many businesses such as hotels, car rentals, and including ours, to request a copy of the cardholder's ID. This practice is in place to ensure the security of both the customer and the business. It allows us to verify the identity of the cardholder and helps prevent fraudulent transactions or disputes. The requirement for ID verification is mandated by the financial institutions we work with and is an important step in maintaining a secure payment environment.
Moreover, we want to emphasize that we are fully committed to protecting the privacy and confidentiality of our customers. We adhere to the strict guidelines outlined in the NOM-151-SCFI-2016 (Official Mexican Standard), which governs the handling of personal data in Mexico. This standard ensures that we collect, use, store, and protect personal data in accordance with the law. We have implemented robust data protection measures, such as encryption, access controls, and employee training, to safeguard the personal information we collect. Our customers' data is used solely for the purposes outlined in our privacy policy, which includes managing bookings and ensuring a smooth customer experience.
However, we understand that some customers may feel uncomfortable with this procedure. We would like to inform you that if you prefer not to provide your ID for verification, you are always welcome to pay with cash instead. We accept cash payments as an alternative method to ensure your privacy and accommodate your preferences.
Regarding your suspicion of information being sold, we want to reiterate that we do not engage in such practices. Our customers' personal information is treated with the utmost care and is not sold or shared with third parties for any purpose beyond what is necessary to fulfill our services.
We genuinely appreciate your positive comments about our hardworking and friendly staff. We strive to create a welcoming and enjoyable atmosphere for all our customers, and it's great to hear that the workers on the line made a positive impression.
We take your feedback seriously, and we would welcome the opportunity to address any specific concerns or questions you may have. Please feel free to reach out to our customer service department directly, and we will be more than happy to assist you further.
Once again, we apologize for any inconvenience caused, and we hope to have the chance to regain your trust and provide you with an improved experience in the future.