Hola Bryce! We want to thank you for sharing your experience during your time spent with us. Your feedback is genuinely invaluable as it assists us in our continuous pursuit of enhancing our services. We would like to address a few more aspects to offer you a comprehensive understanding of our offerings.
It's unfortunate that circumstances beyond our control, such as the weather and the landscape, overshadowed the collective dedication and hard work of our entire staff. We deeply regret any disappointment caused by the repetitive scenery and other factors that are, indeed, beyond our influence.
We understand that the desert's heat can really affect the experience. To tackle the heat, we focus on keeping you hydrated during the circuit and providing shaded areas whenever we can to ensure your comfort. When group sizes are smaller, we strive to minimize the time spent on the mountain, aiming to reduce unnecessary exposure to the heat. It's essential to mention that our ziplining circuit is situated within a single canyon, which limits our control over the surrounding natural landscape due to its designation as an ecologically preserved area.
Regarding the 12.00 USD mandatory fee, its purpose is to cover various operational costs necessary for maintaining the integrity of the natural environment. We genuinely understand your concern and take your feedback to heart as we work towards enhancing transparency and guest convenience in this aspect.
Typically, the total time allocated for our base camp experience, encompassing the ziplining adventure and the waiting period for the shuttle, is approximately 3 hours. We acknowledge the fixed schedule of the shuttle and are continuously striving to strike a balance between this logistical necessity and our guests' comfort and convenience.
We're grateful for your mention of your experience at our snack bar, that is optional. Our menu has been thoughtfully crafted to cater to our guests' time constraints, offering a range of delicious Mexican delights that can provide sustenance until you return to your accommodations.
Once again, your feedback is truly invaluable in shaping our future offerings, and we earnestly hope to have the privilege of welcoming you back for an enriched and more satisfying ziplining experience. Your input is a driving force for us, and we look forward to the opportunity to exceed your expectations in the future.