We really enjoy taking people out to enjoy whales on our trips. Unfortunately, we cannot be responsible for getting you to our boat. We can only take responsibility for our boats going to and from whales and off the dock...and back! We think this covers our bases pretty well. We always try to meet people half way. If someone misses a trip due to no fault of their own we offer them standby tickets for a future trip. We offered this individual that option and they rudely demanded a refund and threatened a bad review. Unfortunately, I cannot take financial responsibility for the ferry system but we do our best to take care of our customers. As our confirmation email states (and our website) it is not always wise to count on the ferries to be on time. When possible avoid ferries by using our Anacortes location, or join us in the Islands and stay a few days!