Hello, for our part, we have already requested a refund, and everyone who canceled trips on this day has already received their money back, just yesterday we received a notification from the site. We have already communicated with you, remember, and written to you. Did you do everything we told you to do? If this is the case, then the site should have already returned the money to you. Why didn't you write to us right away? we agreed that you would write, but you never responded. Write to us now and tell us everything in detail so that we can present the full picture, understand the current situation and help you get your money back, since the site should have already returned it to you. It so happened that our captain suddenly fell ill, we did not expect this, we are sincerely sorry and have already apologized to you more than once. Remember, we agreed with you that you would keep us informed, write to us if you have any questions, but you did not answer us.