Thank you for the review. We are glad to hear you enjoyed the tour! The other guests on the tour left reviews about how much they enjoyed the tour. In addressing your concerns, due to city ordinances, guides are not allowed to hold signs or announce the names of the tours. Your guide called the roll upon his arrival, and you verified you were present, and that’s how we have started this tour for the past 25 years. It’s a system that works very well. In regard to being 5 minutes late, your guide was 10 minutes early. He was standing off to the side waiting for another tour group to leave the area. All in all, his delivery, professionalism and tour content was very good for a busy Thanksgiving holiday weekend.