Dear Marie,
Greetings from Siem Reap Shuttle Tours!
Thank you very much for taking the time to share your experience on our Kulen Waterfall & 1000 Lingas Join-in Tour. While we are disappointed that you did not have a pleasant experience, we appreciate your honest feedback, which helps us identify areas for improvement.
Let us address your concerns point by point:
Content: Our tour description clearly states that it covers the Kulen Waterfall area and does not include Bantaey Srei. This is because both destinations require separate entrance fees, and we want to keep our tour prices affordable. However, we understand your desire for a more comprehensive tour, and we may consider adding Bantaey Srei as an optional add-on in the future.
Duration and Lunch: The duration of our tour is designed to allow participants to fully experience the highlights of the Kulen Waterfall area, including swimming and exploring the natural beauty. As for lunch, we have carefully selected local restaurants that offer hygienic and reasonably priced meals. We apologize if the timing of the lunch break was inconvenient, and we will take steps to ensure better-timed lunch breaks in the future.
Forced Review: We take your allegation of a tour guide forcing you to write a review very seriously. This is strictly against our company policy, and we are launching an immediate investigation. We believe that genuine feedback should come from a guest's personal preference and satisfaction, and we will take appropriate disciplinary action against any tour guides who engages in such behavior.
We value your feedback and are committed to improving the quality of our tours. We hope you will give us another chance to provide you with a memorable travel experience in the future.
Warmest regards,
Sina Tho