Hi Bryan,
Thank you for your feed back we really appreciate hearing from you. That was a tough day for everyone, we did our best to handle the challenges the ships had with getting visitors to town on time that day. We are sad it affected you negatively we tried so hard to make sure no-one missed their tour despite the challenges. As for the Whales, no matter how much we try to train them they just don't always listen, but we will keep trying. I pray the rest of your trip went better and hope you visit Alaska again sometime.