Captain Jaren here. Thank you for bringing your concerns to my attention. On this particular day my 2 afternoon guests had a conflict and couldn't make their tour, so I was trying to be accommodating. I did check with you beforehand to make sure that it was ok for them to join our tour which you confirmed. Had I known this would've ruined your experience I would not have added them to our tour. The viator wording did say "private tour" and on most tours they are private. Being that our boats hold 6 people max (standard for wildlife viewing vessels in this area), the tours are largely private and occasionally, groups have happily shared this experience. So I never thought the viator wording was an issue. Since your review I have changed the booking details from "private" to "not private".
We are definitely not a company who tries to scam people. We care deeply about sharing our home with guests in the most personable and respectful way possible. In this instance, I was just trying to be overly accommodating and sincerely apologize you feel this way. I hope you were able to enjoy your time on the water and in Sitka. I have tried to reach out personally, please feel free to reach out anytime if you’d like to discuss this further.
All the Best..