Dear Sir,
Many thanks for sharing your experience with others.
We are sorry to learn that you are a bit disappointed in the service you received.
Please kindly understand that you had booked a transfer service to Highclere Castle and back, not a guided tour.
Our driver was on time for the pickup, waited for you at the Castle as we described on the product, and drove you back to London without any delays.
When we inquired the driver about the lack of communication , His explanation was that it was because of the distance between his seat on his VW transporter van and the passenger seat at the back of the van that he needed to speak louder which distract him from driving. Therefore he keeps communication to a minimum and only speaks to passengers when the vehicle is parked.