Good afternoon, thank you for your feedback. I’m sorry to hear that our tour did not meet your expectations. We have reviewed the issue and it seems there was a problem with your wifi/data connection when you tried to download the tours. Whilst our tours can be listened to offline, we recommend having a strong wifi/data connection while you download them. Nevertheless, we take all reviews seriously and will use this as an opportunity to improve our services in the future. We will be contacting you in private to discuss your concerns further with you, and ensure your experience with us is positive. Thank you again for taking the time to share your experience with us!