Thank you for joining our tour and for leaving a detailed review: we always appreciate constructive criticism.
Regarding the driving style, we take safety for our guests very seriously so we will investigate the matter: however, no other guest from that night complained about it, and actually some people left really positive feedback about the whole experience.
From what I understand, the shouting about not touching the telescope was not given by one of our guides, so I do not know what to say about that. Our telescope technician normally warns people not to touch the telescopes but it is not intended as a reprimand, just as a warning for all the guests: the tone might have sounded harsher than it was intended because it was a crowded night (thanks to other stargazing companies with 80-plus people sharing the same small space due to road closures) and our guide wanted to make sure everybody got the message. It takes several minutes to re-align the telescope and it wastes everybody's time.
Regarding standing for a long time, we take pride in showing objects and sharing our knowledge of the universe and, on an average night, we stay longer than the competition because we are passionate about astronomy. Of course, because we operate in protected areas such as the Coronal Forestal and the Teide National Park, there are no facilities with bathrooms or shelters, but it is part of the appeal of this kind of experience. We have had families with toddlers and people with limited mobility and they never found issue with it.
To conclude, we are sorry you did not have the experience you expected and we will continue working to improve our tours welcoming feedback such as yours.