Your booking was confirmed but your hotel and area is not listed for pickup. I called and explained that you may join us if you could come to a meeting point. If not, you were informed you could cancel if you wish as it's up to you.
Obviously your area is much further and it's around 10€ for the taxi aprox. If you paid more that's not our fault and it seems that the taxi driver took advantage of the situation and over charged you.
You were very clearly explained you will not be picked up nor dropped off. After the tour finished you tried pushing it to drop you off at your hotel. This is an excursion and not a taxi service to pick people up and drop off at any place they stay at. I Ozzi even offered you money to get you back with a taxi and you refused. I said you'll get a partial refund through Viator which you did get and you still saying it's not what you expected and spoiled by pickup and drop off arrangements. I believe your review is unfair and doesn't make any sense.
No exceptions will be made to pickup anyone from an area which is not listed. It's very clearly mentioned in the list of pick up and drop off. People like yourself should respect our work and not trying to take advantage of been polite and professional in what I do.